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CollectionPoint displays 'open' orders on a screen or monitor directly from the TouchPoint till, so that customers can take a seat and keep an eye on their order's progress in the queue. Queue-busting software for QSR, takeaways, restaurants, attraction parks, warehouse stores or waiting rooms.
Keep the queues away from the counter at busy times and allow your customers to browse as they wait for their order to be prepared.
Let customers know how long their wait is likely to be with automatically generated wait times.
Use screen space to advertise to your customers. Let customers know all about your services as they anticipate their collection.
Once an order has been prepared and it is ready for collection, use TouchPoint or TouchKitchen to finish the order ticket and send a notification to CollectionPoint to announce the order is ready to be collected. If a customer misses their call it's no problem, as the CollectionPoint remote control allows staff to recall missed orders at the touch of a button.
CollectionPoint is customisable and can be branded to match the venue's interior design. It's design features also provide an opportunity for advertising space on a display that customers will be fully engaged in for a number of minutes, maximising the potential for promotions and the possibility of additional advertiser revenue.
Caffe Gusto is a chain of cafés and coffee shops with 9 outlets in Bristol, London and Surrey.
CollectionPoint shows the customer's orders on the screen under the "pending" column, so that a customer can see how far down the queue they are. They also get an average wait time shown based on how quickly previous orders have been completed. Once the order is ready, a large message pings on the screen to notify the customer and then the ticket moves to the "collection" column.
